Sales Hacker founder has honest career advice for Millennials

Sales Hacker founder has honest career advice for MillennialsSales Hacker founder has honest career advice for MillennialsLadders recently spoke with Max Altschuler, Founder of global B2B sales community Sales Hacker and current VP of Marketing at Outreach.io., on how he finds efficiencies in geschftliches miteinanderes, his advice for Millennials looking to get into sales, his keys for cold calling and more. Read on below.What inspired you to abflug Sales Hacker?In the early days of my career, I welches running Business Development at Udemy, growing the instructor base. Anytime somebody asked our founders how we were growing so quickly, theyd say, Talk to Max. So I ended up meeting a lot of people who were doing some really unique things in their sales processes, and we abfluged a Sales Hacker Meet Up.Then, later, I was leaving one job and thought itd be fun to do something on my own, and have a conference. When I asked my Meet Up who would attend, lots of people raised their hands, two people offered to sponsor it, and others wanted to be speakers.That level of interest showed me that even people I considered to be on the cutting edge of sales tech and sales process felt they needed more help. So I set out to connect the best sellers in the world with those who want to learn from them.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreMax AltschulerWhat purpose does it serve and how has it evolved?Sales Hacker exists to elevate the sales profession and help modern B2B salespeople be better sellers and sales leaders. Thats been our mission from day 1.But we have definitely evolved over time. For example, we used to run a lot of physical events and had Meet Ups all over the world. Now, we deliver our training content as free webinars twice a week and have grown our blog to 125k subscribers. Going digital has helped us reach more people who need advice or tips.What technology /innovation/platform has had the most profound effect on the field of sales in the past few years, and why?Well, Im biased but I believe it has to be Outreach. The big change facing all sellers right now is that buyers have more power and knowledge than ever. We used to talk about personalizing outreach as a way to stand out, and thats not enough anymore. We used to talk about social selling, but now the way to think about it is called omni-channel selling and we see tools for salespeople that help them be where their buyer is, at scale. Make all of your reps do the actions that your best reps do, automatically, giving you efficient and predictable revenue.What are the biggest challenges, from a technical and/or business standpoint, that those in sales face nowadays (can tie into the previous question)?I think a lot of people mucksmuschenstill struggle with finding the right balance between effectiveness and efficiency, personation or relevance and scale. Weve got a lot of new tools on the market that do both, and finding ways to help those tools work together can be complicated.Big picture, do you feel the worlds of sales and marketing are converging, and if so, is this a good thing? Or should they remain their own distinct fields? Please explain.Theyre converging, but I think well always have distinctions. It shouldnt just feel aligned. It should feel integrated.What are the key steps that salespeople should take when it comes to cold calling/emailing?Especially for those who are just starting with a new product, or new audience persona, stick to the script. Cold outreach success in the long-term depends on your ability to make smart decisions based on data. If you dont keep some things consistent, you wont have good data with which to make those decisions.Learn the most common objections your colleagues get and shadow their calls to hear how they handle them. Take notes and prepare your best responses for when you get the same objections.Prepare good, open- ended questions, and practice your whole script, with questions. Practice with anybody you can, so by the time you get a prospect on the phone, youre not practicing, youre a pro.What should they avoid?Dont waste your or a prospects time if you dont think you can actually help them solve a problem. Focus on reaching out only to those prospects for whom your solution could make a big impact.What advice do you have for Millennials looking to make a career move into sales?First, sales is a great careerIf you want to start a career in sales, be prepared for lots of rejection. Whether you begin as a Sales Development Representative or dive right in as an Account Executive, youll face a lot of nos. And that starts during the job-search, so design a plan for follow-up and treat your future employer like an account youd like to sell. Reach out to multiple contacts, and research the company as well.Youve built a career on finding efficiencies in everything from startups to large organizations . Do you take a different approach to each or is there a similar strategy you employ? Please explain.Im a big fan of automation. I think people should spend their time doing things only people can do. That means, creative thinking, analysis, complex problem solving, communication, etc.I try to look at organizations as if theyre systems and think, Are there other systems (or people) out there that can do parts of this for us? The goal isnt to reduce headcount, but to help people focus on the things theyre really good at, that add the most value.Asking that question is one thing, though. Following through on it and being rigorous about what kinds of work teams do is what takes discipline.What has been the most satisfying moment of your career/proudest career achievement, and why?Getting Sales Hacker acquired by Outreach and joining the Outreach team, hands down. My own personal mission is still to help sellers be better at what they do, and Outreach has proven theyre on that same trac k. Seeing how theyve invested in Sales Hacker to help make that even more possible has been so fulfilling.

The one morning practice that increases happiness

The one morning practice that increases happinessThe one morning practice that increases happinessResearch shows that people who are happy and successful have a structure and discipline to their routines that keep them focused and on track. I see this with my executive coaching clients as well. They are all given a tool to track their mindful daily practices. The clients who do so find a clearing in the endless sea of anxiety.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreThey begin to step off the treadmill to nowhere as opportunities unfold before them the saatkorn opportunities that were always there yet never noticed. In this space life has more ease. Instead of chasing down expectations and wondering why nothing changes, calmness creates a clearing for a fresh perspective.The single most important daily practice for shifting chaos to calm is to tischset a daily behuf. An intention is sim ply a promise to yourself. This is where you set aside a few moments each morning to canvas your thoughts and needs and make a commitment to yourself. It usually starts with Today I will _________ and should be positive.How to set a daily intentionDesignate time each morning to set your daily intention and a tool to write it down. A good time might be as soon as you get up, before your workout, while you sip your coffee.Invite in any discomfort or unmet expectations you are feeling. Be as gentle with yourself as you would be with a friend. Dont turn away turn toward the discomfort. Name the discomfort. It disarms its power. The meatier the discomfort the meatier the intention will be.Ask yourself, What do I need most at this time?Write down what promise you will make to yourself today to bring you what you need in 3.It is easier to stay positive when you can replace the negative feeling with something positive. Instead of I will not criticize you might write I will appreciate.But so metimes you just need to let go of something. Feel free to start there. Today I am done with __________. (Negativity. Health complaints. Expectations. Resentment. Fear. Anger. Jealousy. Guilting about the past. Worrying about the future. Thinking Im not enough. Allowing pain to limit me. Needing affirmations from others. Feeling abandoned. Waiting for things to change.)Tomorrow you might find something you want to replace the negativity with. Today I will be __________. (Positive, Accepting. Open. Curious. Live in the moment. Enough. Notice new sensations beyond pain. Reach out. Listen.)You are enough just as you are. And you have a lot to do as a creator of your own destiny.If you want a great tool to track your intentions and mindful practices here is a link to the free Flow-on-the-Go Guide that I give my clients.Mary windschatten Gannon, ACC, CAEis an executive coach and corporate CEO who helps busy leaders get off the treadmill to nowhere to be more effective, earn more, bemore calm and enjoyconnected relationships with the people who matter while it still matters.Watch her FREE Master Class training on Three Things to Transform Your Life and Career Right Now atwww.MaryLeeGannon.com.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from jngstes Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong peopleThe one morning practice that increases happinessResearch shows that people who are happy and successful have a structure and discipline to their routines that keep them focused and on track. I see this with my executive coaching clients as well. They are all given a tool to track their mindful daily practices. The clients who do so find a clearing in the endless sea of anxiety.Follow Ladders on FlipboardFollow Ladders magazines on Flipboar d covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreThey begin to step off the treadmill to nowhere as opportunities unfold before them the same opportunities that were always there yet never noticed. In this space life has more ease. Instead of chasing down expectations and wondering why nothing changes, calmness creates a clearing for a fresh perspective.The single most important daily practice for shifting chaos to calm is to set a daily intention. An intention is simply a promise to yourself. This is where you set aside a few moments each morning to canvas your thoughts and needs and make a commitment to yourself. It usually starts with Today I will _________ and should be positive.How to Set a Daily IntentionDesignate time each morning to set your daily intention and a tool to write it down. A good time might be as soon as you get up, before your workout, while you sip your coffee.Invite in any discomfort or unmet expectations you are feeling. Be as gen tle with yourself as you would be with a friend. Dont turn away turn toward the discomfort. Name the discomfort. It disarms its power. The meatier the discomfort the meatier the intention will be.Ask yourself, What do I need most at this time?Write down what promise you will make to yourself today to bring you what you need in 3.It is easier to stay positive when you can replace the negative feeling with something positive. Instead of I will not criticize you might write I will appreciate.But sometimes you just need to let go of something. Feel free to start there. Today I am done with __________. (Negativity. Health complaints. Expectations. Resentment. Fear. Anger. Jealousy. Guilting about the past. Worrying about the future. Thinking Im not enough. Allowing pain to limit me. Needing affirmations from others. Feeling abandoned. Waiting for things to change.)Tomorrow you might find something you want to replace the negativity with. Today I will be __________. (Positive, Accepting. Open. Curious. Live in the moment. Enough. Notice new sensations beyond pain. Reach out. Listen.)You are enough just as you are. And you have a lot to do as a creator of your own destiny.If you want a great tool to track your intentions and mindful practices here is a link to the free Flow-on-the-Go Guide that I give my clients.Mary Lee Gannon, ACC, CAEis an executive coach and corporate CEO who helps busy leaders get off the treadmill to nowhere to be more effective, earn more, bemore calm and enjoyconnected relationships with the people who matter while it still matters.Watch her FREE Master Class training on Three Things to Transform Your Life and Career Right Now atwww.MaryLeeGannon.com.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, accordi ng to 12 CEOs10 habits of mentally strong people

Professional Technical Support Specialist CV Template

Professional Technical helfende hand Specialist CV TemplateProfessional Technical Support Specialist CV TemplateIntroductionWith so many companies from large corporations to small startups relying upon their own business networks to support their operations, the demand for qualified technical support specialists has never been higher. At the saatkorn time, there are also quite a few people seeking jobs in this field. Having a curriculum vitae to submit alongside your applications can help distinguish you from other candidates. In the technical support specialist cv template shown here, youll see what sort of information this document should include. The accompanying writing guidelines will also help you in creating your own CV.Create This CVTechnical Support Specialist CV Template Mitch Murphy Scranton, PA 11111E mmurphy24youremail.com P 555-111-4444Professional SummaryCertified technical support specialist seeking position with internal network management team. Have worked for the last three years as a technician for an IT support tafelgeschirrs lieferant fielding calls from clients and performing on-site assessments and repairs. Also have six years of experience providing customer tafelgeschirr both in person and over the phone. Want to contribute to the technological growth and development of a single organization by providing whatever support services are needed. Work ExperienceTechnical Support Analyst Silent Partner IT ServicesMarch 2014 Current Respond to calls from client employees reporting local and wide area network connectivity issues as well as problems with computer hardware and software applications. Study the details of each clients computing resources and internal business networks to determine what sort of performance and security issues they may be likely to encounter to better troubleshoot problems remotely. Escalate any issues that cannot be resolved over the phone to scheduled service calls where visits are made to client facilities to assess and correct problems in person. Make recommendations regarding equipment upgrades and server capacity when such issues are believed to be contributing to problems. Receive and address an average of 10 to 12 service inquiries per week. Home Monitoring AgentPremier Security Solutions August 2011 March 2014 Worked as an inbound/outbound agent fielding phone calls from subscribers to home and corporate security service packages from regional monitoring station of national security solutions provider. Contacted customers whose security alarms had been triggered to determine the nature of the alert. Offered advice and support to customers (often in extremely stressful situations) regarding safety protocols for break-ins, fires, and other emergency situations. Instructed service subscribers on how to disarm alarms triggered inadvertently. Processing Agent Pennsylvania Department of Motor Vehicles June 2008 August 2011 Assisted visitors by processing drivers license renewal ap plications and contacting testing officials to help those seeking licensure for the first time or following a suspension or revocation. Responded to complaints from people with concerns about service fees, licensing requirements, and long wait times by listening, recommending resolutions, or simply asking for patience (when needed). Participated in four separate communication training seminars sponsored by state to learn techniques to help diffuse tense situations and resolve peoples concerns. Collaborated with two other coworkers to research methods to improve case completion times to help reduce wait times, and shared suggestions with managers that were later implemented and resulted in collective 20 percent improvement in visitor experience scores based on survey responses. Education and TrainingCisco Certified Technician 2015Cisco Learning Network IT Professional Certification 2014Community College of Alleghany County, Pittsburgh, PASkills Working knowledge of computer har dware design, software applications, system maintenance tools, and LAN and WAN specifications Excellent listening and communication skills Able to maintain an attitude of empathy and patience in stressful situations Committed to offering outstanding customer service Dedication to consistently improving personal performanceHobbies and Interests Avid fan of science fiction and fantasy novels. Frequent participant in local community storytelling festivals performed for elementary and middle school students. Enjoy camping and fishing.Customize CVUsing a Job Description to Create a Standout Technical Support Specialist CVA Sample Technical Support Specialist DescriptionJob SummaryAs our organization continues to manage many of our services through virtual applications, our demand for qualified technical support specialists has also increased. Wed like to invite you to join this growing team, supporting our frontline employees by ensuring network reliability and the continued operation of all of their computing resources. Well rely on you and your coworkers to keep all of our systems up and running, and to ensure that the safety and security of all of our vital business data is guaranteed. Youll get the aussicht to work both behind the scenes and on the front lines, education non-technical staff and developing recommendations to share with our technical services manager to improve our overall operational performance. Job Responsibilities Provide assistance to non-technical staff, troubleshooting issues with computer hardware and software applications, and ensuring connectivity to our local area network. Receive calls through our internal computer support line and attempt to troubleshoot issues over the phone either by walking callers through processes or running diagnostic assessments remotely. Escalate issues that cannot be resolved remotely to service tickets that prompt technicians working on-site to assess problems in person. Assist in the installation and s etup of new computer hardware, and push new or updated programs and applications out to end-users. Rotate between responding to calls through computer support line and performing on-site assessments, as well as between day and evening shifts. Job Skills Bachelors degree in computer-related discipline or professional license through accredited certification program. Strong understanding of computer hardware and operating system specifications Must be available to work a rotating schedule Able to remain patient with frustrated end-users Excellent communication skillsCreate This CVHow to Employ the Job Description in Your Technical Support Specialist CVThe sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Often, hiring managers will utilize job search engines programmed sp ecifically to search for such terminology. Thus, mirroring the language of your CV after that used in the job description eliminates the potential that both your CV and your application are overlooked. Plus, it conveys a strong understanding of the responsibilities that come with a certain job. Another important element thats highlighted in the technical support specialist cv template is the listing of professional accomplishments. Anyone can pinpoint the tasks associated with a job, yet few may have notable achievements where the execution of them has been recognized by others. Including your accomplishments in your CV will help impress prospective employers, but only if you also include the metrics needed to offer a reader context. With them, one can truly comprehend the value youve added to other organizations through your work.